LowCost Home
Language Français Deutsch Italiano Español
tickets and attractions car hire hostels hotels full service flights lowcost flights
Latest_News: To Book your Lowcost flight please click on the appropriate Airline


Welcome - FAQS - Contacts - About us - Privacy - Terms and Conditions
Copyright © 2009, Lowcost.com™, all rights reserved.

Book Hostels Online Now Book Hostels Online Now Book Hostels Online Now Book Hostels Online Now

Frequently Asked Questions

What is a "low cost" airline?

In our database a "low cost" airline is NOT necessarily the cheapest for your chosen route.  Normal scheduled airlines often have fares or promotions that match or beat airlines in our database.  However for our purposes a "low cost" airline has most of the following criteria -

  1. Bookings are made over the Internet.
  2. No penalty is made for booking a one-way journey instead of a return.  Normal "scheduled" or "national" airlines (what we call "Full Service Flights") almost always make it uneconomical to buy a one-way ticket.
  3. You can book any flight the airline has a route for from anywhere in the world.  In other words the first question the airline web site asks is NOT "where are you resident"?  Try booking a flight on the British Airways web site from Amsterdam to London when you are currently living in Belgium, only speak English and are paying with an American credit card!
  4. Generally speaking (but not always) ticket prices are less than the normal "Full Service" airlines.
  5. The airline is NOT a charter only airline.
  6. The web site clearly shows you a choice of flight dates and prices.  Normal "Full Service" airline web sites often force you to choose a date of travel (and return) before showing you a price.  They don't make it easy for you to choose your departure and return dates based on the price of the ticket.


When I have found a flight on LowCost.com, how do I find the date/times of the flight and make a booking?

Click on the airline link to go directly to the airline web site.


What do I do if the site shows a flight, which when I click onto the 
airline they do not have it available ?

Airlines change their schedules frequently.   Airlines don't always inform us of changes to their schedules.  Although we try to keep our database up to date, we do make mistakes.   However the most likely cause of a problem is that you are trying to book in the winter and the airline does not do your route in the winter.  Our database shows routes that an airline has at any time of the year.  We will be introducing a "month of travel" option soon so that only flights available during your desired month of travel are shown.  If you know a route has been cancelled completely and we still show it in our database we would appreciate it if you let us know.


What do I do if the site doesn’t show a route, which I know is available?  

Please let us know.


If there are no flights from my "Fly From Airport" to my destination, can I find 
out where the nearest airport is, which does fly to my destination?

At the moment the easiest way is to choose your "Fly From" country and select "Any Airport".  You can then scroll through the list and find the airport nearest to you.  Remember you can click the + icon and select "Airport Map" to see a map of exactly where the airport is.


If there are no flights from my "Fly From Airport" to my destination, can I find out if there are alternative airports within easy traveling distance to my 
destination?

Simply select your chosen "To Country" and "Any Airport" for you destination.  You can then scroll through the list and see if there are airports near where you want to be.  Remember you can click the + icon and select "Airport Map" to see a map of exactly where the airport is.


How do I know how far the airport is from the city?

Click the + icon and select "Airport Map" to see a map of exactly where the airport is.  You can also click on the airport name to go directly to the airport web site.


How do I find out about transfers to the city from the airport?

Click on the + icon and select "Airport Web Site" to go directly to the airport web site.


How do I find out about accommodation in the city?

Click on the + icon and select "Hotel Near Here" to get great discounts on hotels near the town or airport you have selected.


Welcome - FAQS - Contacts - About us - Privacy - Terms and Conditions
Copyright © 2009, Lowcost.com™, all rights reserved.

Who Flies Where?
Although there are numerous "low cost" airlines available to us, finding out which one serves your route is difficult and time consuming.  Here at LowCost we have done the work for you and created a database of "Who Flies Where?"  
So now you can easily identify the airline (or indeed airlines) that best serve the route you want to travel.   You can even click on the airport link and get a map of where the airport is.  You may be surprised to find out that Frankfurt Hahn is rather a long way from Frankfurt!

Other useful information will be made available over the coming weeks.

So go ahead and try it.  Find your lowcost flight on your lowcost airline.  You need to enter at least a departure point or a destination.  You can enter either or both if you want.  You can enter either the country or the airport or again both.  The more you enter the fewer routes are returned.  Obviously the less detailed your request the more information you will receive. 

As an example let us say you want to travel from the UK to Rome.  If you select "UK" as your departure country and "Rome" as you arrival airport, then ALL routes from anywhere in the UK to Rome will be returned.  This could be useful if for example you live in Northampton.  You would be able to choose between flights from Luton, Stanstead, Birmingham or East Midlands.

We need your help!  We have done our best to identify "Who Flies Where?" but it has not been easy.  Many low cost airlines won't send us their schedules of low cost flights.  If you know a route that is not in our database or indeed an airline that we should include, please email us on support@lowcost.com.  If you are an airline representative reading this, we would very much welcome a copy of your schedule for inclusion in our database.


Welcome - FAQS - Contacts - About us - Privacy - Terms and Conditions
Copyright © 2009, Lowcost.com™, all rights reserved.

Lowcost Flights

Please remember we are NOT an airline.  You do not book "lowcost' flights with us.  You do not pay any money to us.  When you book "lowcost" flights, you do so directly on the airline web site.  If you have a problem with the booking of a "lowcost" flight you should contact the airline directly.

Full Service Flights

Full Service flights are booked with our affiliate World Choice Travel. 

A confirmation e-mail will be sent to the address listed in your reservation immediately after you complete your reservation. This e-mail will include your itinerary details.  If you do not receive your confirmation e-mail, please contact our customer care department by phone (see below).

PLEASE NOTE: You cannot cancel a ticketed reservation on-line. 

In the United States or Canada contact our customer care department for assistance at 1-877-657-4874.

From outside the US or Canada call 00-800-79645630 or +1-210-507-6512

Be sure to have your Trip ID/reservation code available. Our support agents are available 24 hours a day, seven days a week.

It is not necessary to reconfirm your flight for domestic travel.  Some international airlines do require passengers to call and reconfirm their flights with the airline 24 - 72 hours prior to departure.  In this case contact the airline directly.

Callers outside the US should replace the "+" in the numbers above with their international access code (usually "00").

Email contact - customtrip@res99.travelpn.com 

Hotel Bookings

Hotes are booked with our affiliate World Choice Travel. 

New reservations: Please call 1-888-254-0637.  Outside the US please call 00-800-84469370 or +1-210-507-5997.  Give code 14444 when calling.

Existing reservations: Contact a Customer Service representative at 1-866-270-2849 or +1-866-270-2849 if outside the US.

Callers outside the US should replace the "+" in the numbers above with their international access code (usually "00").

Email contact - reservations@wctravel.com or customerservice@wctravel.com

Car Rental

Cars are booked through our affiliate World Choice Travel. 

In almost all cases you should contact the car rental company directly for changes or queries on reservations.  Cancellations can be done online.

However if you are still experiencing problems contact World Choice Travel by email.

Email contact - reservations@wctravel.com or customerservice@wctravel.com

Hostels

Hostels are booked through our affiliate Web Reservations International Limited trading as Hostelworld.com ('Hostelworld.com') and you should contact them (or the hostel direct) if you experience problems.

The Hostelworld web site is www.hostelworld.com 

Attractions

Attractions are booked through our affiliate World Choice Travel. 

If you are still experiencing problems contact World Choice Travel by email.

Email contact - reservations@wctravel.com or customerservice@wctravel.com

Web Site Problems and Suggestions

If the above information and/or contacts are not helpful then you can contact us directly.

Before contacting us please read the Frequently Asked Questions page by clicking FAQ's at the bottom of this page.

If this does not answer your question, please contact us at support@lowcost.com and we will get back to you as soon as possible.

You can also call us on +44.20.76917520 or fax on +44.20.76917519

We appreciate feedback both positive and negative.  We want to improve this site and we need your help to do it.


Welcome - FAQS - Contacts - About us - Privacy - Terms and Conditions
Copyright © 2009, Lowcost.com™, all rights reserved.

Who are LowCost.com?  

LowCost is a private-financed enterprise that was started by its founders in 2003. The founders are seasoned travellers used to finding the best value for money deals wherever they go.  We are a small company based in the Seychelles with an ambition to become the number one online resource for budget travel information.  By early 2005 the first version of www.lowcost.com was launched to find low cost flight connections with low-cost airlines in Europe.  Since then North America, Asia, Oceania, Africa and the Middle East have been added to the database. 

What makes Lowcost different?  

LowCost.com is free. We do not sell "lowcost" flights or take bookings for them, we are totally independent and not affiliated to any of the "lowcost" airlines. You book your flights directly on the "lowcost" airlines own web site.  You are therefore guaranteed the best price without any mark-up from us (unlike some of our competitors).

Search results include: 

We are committed to maintain the flight database with current information.  

Other Services.

Due to popular demand, we have also added a superb hotel reservation booking facility.  Our "LowCost Best Rate Guaranteed" rates are as low as you can find anywhere on the internet.  

Our hotel-booking engine is powered by World Choice Travel (WCT), a division of Travelocity.com LP.  WCT is a member of the ASTA (American Society of Travel Agents) and IATAN (International Airlines Travel Agent Network).  WCT is also registered as a seller of travel with the State of Florida - Fla. Seller of Travel Reg. No. ST34200.  The powerful hotel engine provides the widest selection of hotel accommodations throughout the world.  This technology connects directly to the central reservations systems of hotels worldwide, resulting in better rate and room descriptions, and in many cases, a greater variety of rates.  This arrangement translates into considerable savings.

We also offer car hire reservations and bookings on what we call "full service" airlines - the scheduled or national carriers.

Our most recent addition is the booking of hostels for those on an even tighter budget.

LowCost.com - the  place for all your low cost travel needs.


Welcome - FAQS - Contacts - About us - Privacy - Terms and Conditions
Copyright © 2009, Lowcost.com™, all rights reserved.